1 Kevin Frye 1 week ago Karen and I are taking a cruise (on a well-known line which I won't name for the moment) in late September. This will be our ninth voyage on this line and we have always been well-treated.But the cruise line itself seems to have forgotten utterly that a chunk of their business comes from outside the US. As a result, there are large-ish gaps in the services offered to foreigners as opposed to US residents. Some actually make sense, but some defy understanding..We just spent a frustrating afternoon fighting with a "get ready" app which the line insists we must register using our phones in order to obtain our new, high-falutin' "medallion service". So, after much annoyance, we uploaded our passport info, ID photos, and other information. Next, we were asked to confirm our location so that some related hardware could be mailed to us in time to make it to the wharf. However, the only locations available to confirm were USA, Guam and Puerto Rico, and there was no "enter your country here" box. Canada, it seems, does not exist. Nor does France, Great Britain, Australia and at least a hundred others.So the hardware will be sent to our departure point, according to the app. Okay, I can live with that- barely. But some of what we must do requires advance payment, and while the application will happily take my credit card (and now has custody of two of 'em) for "future purchases", it simply will not use those same numbers to pay for the items I am hoping will meet us in New York on the appropriate day.All the line needed to do way insert a "may not be available to non-US residents" disclaimer and I would not have wasted nearly five hours today on this mess, which I was led to beleive was a mandatory pre-cruise duty.I have renamed the app "Hal". I have also dispatched a much more vitriolic note to the cruise line in hopes of getting all the pieces to come together in time for our departure.We shall see.