1 Jonathan_Fowles 1 month ago I’ve read a lot of commendable support and praise for smaller, boutique amp builders on this and other forums. That’s a great thing and in general I am sure that support for smaller builders is richly deserved.However I am compelled to highlight some appalling treatment of me by one such builder who in general seems to have a very positive reputation – Headstrong Amplifiers.If you make it to the end of my lengthy post I would welcome any advice on how I deal with this situation. That facts are: In March 2019 I paid a $1000 deposit for an amp and was told it would take 5 - 6 weeks to deliver In May I was told the amp was delayed due to getting the right cloth and he wanted the amp “to look and sound perfect”. Oh the irony. When it was eventually finished I was sent a photo of the front of the amp. I asked for a photo of the rear as well... When I received that photo I noticed that the rear plate was not correct. I queried this and was told it would be “a bit of a tussel to swap out” for the correct plate. I told him that for $2800 I’d like the correct plate. I eventually received the amp in August 2019, 22 weeks after I was told it would take 5 - 6 weeks When I received it I could immediately tell there was something wrong with the amp and the controls hung over the grill at the front on one side I contacted Wayne the day I received the amp sending him photos and he put this down to damage in transit, and he recommended an amp technician to make it good I took it to the technician and they told me that the chassis and cabinet were never aligned properly and that this was a fault in construction, not damage in transit The recommended tech said they could not rectify the fault without drilling new holes in the chassis so that it fitted correctly. I relayed this to Wayne and somewhat reluctantly on Wayne’s advice I agreed to get the recommended tech to drill new holes in the chassis so it would properly fit the cabinet When I picked the amp up the second time the chassis had been moved so much that all the controls now stuck out the back of the amp so it could not be put flush against a wall I contacted Wayne again three times to say I wasn’t happy with this situation and that a $2800 amp – to quote him – should be “perfect” He ignored all my messages so I returned the amp to him in December 2019 asking for a refund and explaining why He has continued to ignore all my messages. I have tried emailing him, contacting him on social media, and telephoning. He has had my money now for almost a full year and the amp was returned over two months ago and he is continuing to blank me.I’m extremely worried I will never get my money back even though he clearly sent me a faulty product. Fortunately I have an independent witness (that Wayne himself recommended!) to vouch for the amp's faulty construction and I have the whole sorry saga in writing on email.Have I missed something here? Surely he can’t treat me like this, he is in effect stealing my money from me.Can anyone advise me as to the best legal course to take...? All I want is my money back. Thanks and sorry for the long post.