1 gmascis 3 years ago I'd like to start by saying your mileage may vary and this is just one man's experience (i.e. I don't know if the service I received is standard or unique). Also, I have owned 4 caddy green duo jets, so I have experience with the guitar/issues I'm about to discuss if anyone has questions about this guitar.All that out of the way:About a year ago, I purchased a duo jet from Rocky. It had a rattle that was driving me crazy, so I brought it to two local luthiers who said it had a hump on the fretboard extension. Rocky handled it very well and exchanged it, and I received a new guitar. The new guitar, unfortunately, had a different problem -- a hump in the first position, rattle, plinking/binding in the nut, a crooked bigsby, and a truss rod that adjusted the bass and treble sides differently. I wrote about it on this forum and Curtis offered to fix it for free if I shipped it to him (generous offer!), but first I decided to speak with Gretsch. Joe found my thread on here and we wound up speaking on the phone for a bit.I told him what I thought was wrong. He asked if I had a box to ship him the guitar. I didn't, so he mailed me a box free of charge with packing material and a free shipping return label. The guitar was sent to Joe in Arizona for analysis. He confirmed all the problems mentioned and basically said they would get me a new guitar. I told him I was patient and would wait for a good one, as I had three duo jets to that point and all had issues. Just a brief tangent on the ones I've owned:2005 -- this was the only JD of the bunch, and it was pretty good without any serious neck problems, but due to not playing for a few years I sold it. It had a few minor issues (grounding problems, mild buzzing, etc).2009 -- this one had the hump on the fretboard extension and a grounding issue.2015 -- this one had the hump in the first position, binding nut, crooked bigsby, etc (all mentioned above).2016 -- I'll continue about my experience and describe this one (spoiler: it's great).Joe checked in several times. During that time we discussed setup, guitars in general, etc. He then made an exceptionally generous offer to pin the bridge for me on the new guitar at no cost (he said a top luthier would charge $150-200 for this job done correctly). I wasn't sure if I wanted to pin it because committing to one position like that on a rocking bar is a bit scary if intonation goes off, so Joe said to get back to him in a few days since the replacement guitar wouldn't arrive for a while. After considering the style I play (hard rock/punk/indie rock) I thought it would be wise to pin the bridge and allow me to play the instrument more aggressively -- i.e. bends and power chords. This was a great choice and the first duo jet of the three that I pinned. I highly recommend pinning if you play aggressive music. After a few days, Joe gets the replacement guitar. He calls me up and we discuss everything more. I tell him to pin the bridge, I ask him if this guitar has any neck issues, etc. He says it all looks good and we move forward. Honestly, at this point I'm nervous because I've had several lemons and had never pinned a bridge. But, at the same time, I trust Joe since he saw and admitted all the issues with the prior guitar. He tells me he'll have the guitar finished by the end of the day and shipped that day, so I'd receive it the following day. He overnight shipped it again for free. Pretty amazing.So I receive the guitar, and after strumming one chord and hearing no buzz, I know immediately that this is "the one". It took four tries, but this is the one. I bonded with this guitar immediately, whereas with the prior three I always wanted to bond with them but never could due to all the issues (they really affected the intangible "feel" of the instrument). This one "felt right" under my fingers. It didn't rattle acoustically like all the others. Joe did an amazing job setting it up to my specs. Some more notes:-- Joe sanded down the rosewood bridge base free of charge, so it sits more flush against the body. This has made a huge difference. My luthier, an authorized Gretsch service center, wanted $30 to do this despite being the person who sold the base that didn't quite match.-- Joe cut the nut slots in a way that almost looks to follow the fretboard radius. I'm not sure if that's what he did, but they look very different. No pinging/plinking from the nut now. The first position chords like F major, etc all are so much nicer to play with the nut like this.This 2016 model is amazing. Granted, I've only put 2 hours on it so far. But my conclusion thus far is it's the best of my four by far. I can't find a single thing wrong with it. Overall, this was an amazing experience with Joe and Grestch. After a few lemons, I was this close to giving up on Gretsch despite wanting to love the guitars. Something in me kept telling me that this guitar could be awesome if I found the right one. I'm glad I have a naturally persistent streak, because in the end I found a livelong keeper that will probably be with me on my death bed. I feel that strongly about how this guitar plays. My only fear now is whether it remains stable (it was only built in August...). Anyway, thank you, Joe. And further, I'm looking at other Gretsches now. I didn't think I'd ever buy another Gretsch, but I'm so happy with the service and the way this guitar plays when it's an ace specimen, that I now want to explore other models. So it's win win, as I will likely buy another Gretsch.The only thing I'm unsure about now, is that I don't have a proof of purchase for this guitar. I had it for the 2015 model that I sent to Joe, but he then replaced that guitar with this one, so I have no receipt with this serial number on it. If I ever need warranty coverage, I'm not sure how this will work since it's a replacement rather than a new purchase. I wrote Joe to ask this, so we'll see, but as of now I haven't heard back. Anyway, amazing stuff.